Questions, answered
Frequently Asked Questions.
Clear information before you begin.
We understand that choosing medical care is a personal decision. Here you'll find straightforward answers about consultations, ongoing care, costs and what to expect.
1. Getting Started
What is Menopause Medical Aesthetics?
Menopause Medical Aesthetics is an independent telehealth clinic providing clinical assessment and ongoing care for women concerned about menopause-related skin changes.
Do I need a referral?
No. You can book a private telehealth consultation directly.
Who can book a consultation?
Adult women seeking medical advice about skin changes during or after menopause may book. Your clinician will determine whether the service and any ongoing care are clinically suitable for you.
Is the service available across Australia?
Consultations are delivered by telehealth. Availability may depend on practitioner registration, clinical requirements and your location.
2. Your Initial Consultation
How much is the initial consultation?
The initial telehealth consultation fee is $39. This fee covers the consultation and clinical assessment only.
How long does the consultation take?
Approximately 20-30 minutes, depending on your concerns and clinical needs.
What should I have ready?
Please provide accurate health information, current medicines, allergies, relevant medical history and details of the skin changes you have noticed.
Does a consultation guarantee treatment?
No. Your clinician independently assesses your circumstances. A consultation does not guarantee ongoing care, a treatment plan, a prescription or any particular outcome.
3. Ongoing Care, Programs & Costs
What happens after my consultation?
If ongoing care is clinically appropriate, your clinician will explain the available options, expected reviews, relevant limitations and costs.
How much does ongoing clinical care cost?
Ongoing clinical care programs are approximately $39–$69 per month. Treatment and pharmacy costs, if any, are separate.
Are there different levels of care?
Yes. Silver, Gold and Platinum care options provide different levels of clinical access, monitoring and support. Your clinician will explain the appropriate options after assessment.
Am I locked into a contract?
No lock-in contracts apply to the ongoing care programs. Cancellation terms and any applicable notice requirements are explained before enrolment.
4. Treatment & Prescriptions
Will I receive a prescription?
Not necessarily. Any prescribing decision is made independently by your clinician and only where clinically appropriate.
Do program fees include medicines or pharmacy products?
No. Program fees relate to clinical assessment, care planning, monitoring and review. Treatment and pharmacy charges, if any, are separate.
Can I choose my own pharmacy?
Yes. If a prescription is issued, you may request a copy and use a pharmacy of your choice.
Can the clinic guarantee results?
No. Individual responses vary and no particular treatment outcome can be guaranteed.
5. Telehealth, Privacy & Support
How are consultations conducted?
Consultations are conducted securely by video. You will need a private location, reliable internet connection and a device with a camera and microphone.
How is my information protected?
Personal and health information is handled in accordance with the clinic's Privacy Policy and applicable legal obligations.
Can I cancel or reschedule?
Yes, subject to the Cancellation, Rescheduling & Refund Policy presented during booking.
What if I have questions before booking?
Contact our support team for administrative information. Clinical questions must be discussed with a qualified clinician during a consultation.
Understanding the Costs
INITIAL CONSULTATION
$39
once
ONGOING CLINICAL CARE
Approximately
$39–$69
per month
TREATMENT & PHARMACY
Separate,
if applicable
Payment for a consultation or clinical-care program does not guarantee treatment or a prescription.
Still Have a Question?
Our support team can assist with booking, payments and general service information.
Clinical advice cannot be provided by the administrative support team.
Ready to speak with a clinician?
Begin with a private $39 telehealth consultation.
Independent telehealth care for menopausal skin.
Information on this page is general and does not replace individual medical advice. Treatment and prescribing decisions remain with the treating clinician.
Consultation does not guarantee treatment or a prescription. Any treatment decision is made independently by your clinician. Treatment and pharmacy costs, if any, are separate. Patients may use a pharmacy of their choice.